Refund period
You may request a refund of your initial EU Warranty Ready Pro purchase within 15 days of purchase. This is the guarantee period configured in Hotmart. You do not need to prove a technical defect to request a refund within this period. This policy does not limit your mandatory rights.
How to request a refund
Start your request through the Hotmart refund portal, using your purchase email and transaction reference. For help, contact support@euwarrantyready.com. Do not send passwords, full card details or personal data belonging to your customers.
Technical problems
For support, describe the problem and provide your WordPress, WooCommerce and PHP versions. You may attach screenshots without sensitive information. Asking for technical support does not replace or extend the refund request period.
Subscriptions and renewals
Cancelling your subscription prevents future renewals; it does not automatically refund an existing payment. The 15-day period applies to the initial purchase and does not automatically restart with each renewal. Renewal refund requests are handled under Hotmart’s terms and applicable rights. Mandatory legal rights take precedence over contractual restrictions.
Processing and licence
Refunds are processed through Hotmart. The time for funds to arrive also depends on the payment method and financial institution. An approved refund may disable access to the Pro features associated with that purchase; existing product data and recorded warranties are not deleted as a result.